Return & Refund Policy
🔁 Our Return & Refund Promise
At Lucent Hive Limited, we want you to shop with complete confidence. If something isn’t quite right, our return and refund policy is designed to be simple, fair, and hassle-free.
✅ 1. When You Can Return
You may request a return within 14 days of receiving your order.
To be accepted:
- Items must be unused, undamaged, and in their original packaging.
- Products that have been worn, altered, or show signs of use can’t be returned.
- Requests made after the 14-day window won’t qualify.
💳 2. How Refunds Work
As soon as your return reaches us and passes inspection, we’ll send you a confirmation email.
- Approved: Your refund will be issued back to the original payment method within a few business days.
- Not approved: We’ll let you know why the return wasn’t eligible.
⏱ 3. Haven’t Seen Your Refund Yet?
If your refund seems delayed:
- Recheck your card or bank account.
- Contact your card provider — some take extra time to finalize refunds.
- Ask your bank — processing times can differ.
📩 Still missing? Drop us a note at support@lucenthive.com, and we’ll gladly look into it.
🔄 4. Replacements for Faulty or Damaged Items
If your order arrives damaged or defective, don’t worry — we’ll replace it at no cost to you.
Here’s what to do:
- Email support@lucenthive.com
- Include your order number, a quick note, and photos showing the issue
- Our team will handle the rest and arrange a replacement
🚚 5. Shipping Items Back
Please reach out before sending a product back.
- Return shipping is the customer’s responsibility and is non-refundable.
- In some cases, this cost may be deducted from your refund.
💌 6. Need Help?
We’re here to make things right. If you’re unsure about anything, just send us a message at support@lucenthive.com — our support team will be happy to guide you.